Privacy Policy

1. Introduction

AIDI Courier Solution is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile app, or services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

• Personal Information: Name, phone number, email address, delivery address, pickup address
• Shipment Information: AWB number, package weight, dimensions, contents description, value
• Payment Information: Transaction details (processed securely via third-party gateways – we do not store card details)
• Technical Information: IP address, browser type, device information, operating system, pages visited, time spent
• Cookies & Tracking: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

• To process, track, and deliver your shipments
• To send real-time tracking updates, delivery notifications, and service alerts via SMS/email
• To provide customer support and resolve queries/complaints
• To improve our services, website performance, and user experience
• To prevent fraud, abuse, or unauthorized use of our platform
• To comply with legal obligations and government regulations

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data only in the following cases:

• With delivery partners, agents, and logistics providers to complete shipments
• With payment gateways for secure transaction processing
• With government authorities when required by law
• With service providers (hosting, analytics, cloud storage) under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, firewalls, and restricted access controls to protect your data.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

• Access, update, or correct your personal information
• Request deletion of your data (subject to legal and operational requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@aidicouriersolution.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage or disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.